Service Advisor Mid Shift

Overview

Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department. You will be the go-to person for customers, helping them navigate their service needs with professionalism and care, ensuring a smooth and efficient service experience in person or over the phone.

• This position will work Tuesday - Friday, 12:00pm-8:00pm and Saturday, 7:00am - 3:30pm

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process, ensuring clear and transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Knowledge of Service department operations, trucks, and truck parts
• Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills with ability to prioritize multiple projects and maintain attention to detail
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability;
  Procede software experience is a plus
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
• Must participate in a pre-employment background check and drug screen

Pay Range: $39,553.28 - $59,329.92 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

Compensation: $39,553-$39,553 per year