Leveling-Customer Service Tech Agent
Job in
South Bend, St. Joseph County, Indiana, 46626, USA
Listing for:
Lippert Components
Full Time
position
Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Overview
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation and premium products to all of our customers.
Why We Are Different
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
What
You Will Get
A unique, inclusive and supportive company culture.Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!Fair and competitive compensation.Career development and mentoring and opportunities to grow.Holiday, personal and vacation days.Summary / Objective
Customer Service Technical Representative is expected to provide information about the organization's products and services, handle customer complaints, process orders, motivate to maintain customer satisfaction and contribute to company success. Has the ability to establish rapport with clients, be reliable, and driven with strong time‑management and prioritization abilities. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.
A degree of creativity, discretion, and latitude is expected.
Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Maximizes revenue opportunities through upselling avenues including maintenance and upgrade opportunities.Demonstrates an ability to know LCI products with a full understanding of how they mechanically relate to the RVs and the industry.Is knowledgeable of current and historical product operation, application, and troubleshooting.Serves and treats all customers with exceptional customer service and professionalism.Provides technical advice, service, and support to customers.Resolves problems by clarifying issues; researching and exploring answers, finding alternative solutions; implementing solutions; and escalating unresolved problems.Maintains call‑center database by entering information into Salesforce.Frequently utilizes good judgement to effectively conclude customer inquiries.Updates job knowledge through recurring product training sessions.Recognizes, documents, and alerts the supervisor of trends of customer calls.Is computer literate with the ability to learn customer‑service software applications.Demonstrates professional verbal and written communication skills.Builds and maintains relationships with customers by having a keen awareness of the customer journey and continuously strives to make the journey as positive and profitable as possible.Conducts self and acts as a team member with co‑workers to foster a healthy and professional working environment.Working Conditions
Primarily working indoors, office environment.May sit for several hours at a time.Prolonged exposure to computer screens.Repetitive use of hands to operate computers, printers, and copiers.Qualifications
Strong technical aptitude, preferably in LCI parts and RV applications.Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face.Ability to utilize all available resources including co‑workers.Able to interpret customers' description of their coach problems and translate those into clear instructions for the service technicians.Communication skills are required to connect staff and customers for a positive customer‑service experience.Abilit…
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