Visitor Engagement Ambassador; IN, South Bend

Full Time/ Part-Time:
Part Time

Exemption:
Non-Exempt

Bargaining:
Non-Bargaining

Division:
Venues Parks and Arts, Visitor Experience

Location:

Central city area, various VPA facilities

Reports to:

Superintendent of Visitor Engagement

Schedule:

5 days a week and/or up to 29 hours weekly

Pay Rate: $17.00

The City of South Bend’s Venue Parks and Arts team is seeking a friendly, proactive, and community-oriented individual to join our team as a Visitor Engagement Ambassador. This role is essential in fostering a welcoming and vibrant atmosphere for our visitors, residents, and local business owners across our public spaces.

• Greet visitors and residents at key city locations, venue entry points or event spaces
• Offer directions to amenities such as dining, shops, restrooms, playgrounds, or event spaces
• Provide information about upcoming events, park features or local activities/dining facilities

• Engage with community members and visitors to provide information, assistance, and a positive experience
• Seek feedback from visitors and communicate accordingly to improve experiences
• Walk through business districts and public plazas to check in with shop owners
• Act as a friendly, mobile presence that helps people feel safe and welcome

• Assist with setup and breakdown of events as needed
• Help manage lines or crowd flow during busy event times
• Engage with event participants

• Collect litter while chatting with passersby
• Water flowers while connecting with city visitors
• Sweep sidewalks and remind people about trash/recycling efforts
• Report any issues related to safety, cleanliness or infrastructure

Other related duties as assigned

• Strong interpersonal and communication skills; enjoys engaging with the public.
• Ability to work independently and as part of a team.
• Reliable, punctual, and committed to creating a welcoming environment.
• Previous experience in hospitality, customer service, or community engagement is a plus.

• High School Diploma or combination of education and experience required
• Physically able to perform light maintenance tasks and remain mobile throughout the shift.
• Ability to perform visual inspections of facilities and patrons
• Ability to learn and educate the public about city guidelines, park ordinances, and other essential materials
• Requires walking, standing, and light physical activity in various weather conditions.

• Security, safety, de-escalation techniques, hospitality, and customer assistance.

• Valid Driver’s License.

• iPad, camera, custodial tools, and misc. hand tools.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is required to walk constantly;

use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

The noise level in the office environment is usually quiet and moderately loud in the field. The employee is frequently exposed to cold, wet, and humid conditions. Smoke free environment.