Customer Service Rep II

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Date: Jan 8, 2026

Location: South Bend, IN, US,

Company: Hubbell Incorporated

As a Customer Service Representative II, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast‑paced environment. Act as the Hubbell lead to organize and prepare quotation proposals and review customer orders for acceptance.

Coordinate technical, commercial, export, and import requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties.

• Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat.
• Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time.
• Following up on customer questions and complaints to ensure resolutions.
• Processing and expediting orders, forms, applications, and requests.
• Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues.
• Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy.
• Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year.
• Providing feedback on the efficiency of the customer service process.

• High school diploma or equivalent (required)
• 1-3 years in a customer service role
• Strong conflict resolution skills
• Strong oral and written communication skills
• Strong Microsoft Office, e‑mail, and other PC application skills
• Must be able to effectively interpret and communicate information from ERP system
• Familiarity with SAP preferred; familiarity with OnBase order management system is a plus
• Positive, empathetic, and professional attitude toward customers at all times

• Building Relationships and Networks
• Communicating and Influencing
• Continuous Improvement
• Customer Focus
• Developing Trust and Inspiring Others
• Emotional Intelligence
• Initiative and Drive
• Leveraging Learning and Feedback
• Planning, Organizing, and Decision Making
• Positive Approach and Stress Tolerance
• Resolving Conflict
• Technology Agility

Hubbell builds critical infrastructure solutions that power our customers, communities, people and the planet. Founded in 1888, our innovation has made us a leading global manufacturer of high‑quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments:
Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES). Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers.

Hubbell Incorporated, its subsidiaries and affiliates, is an Equal Opportunity Employer all qualifying applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.