Part-Time Automotive Service Writer

Join to apply for the Part-Time Automotive Service Writer role at Ivy Tech Community College
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The Automotive Service Writer serves as the primary point of contact between students, faculty, and customers for Ivy Tech’s Automotive Educational Program. This position supports instructional goals by managing service orders of community partner organization vehicles, coordinating community partner organization vehicle service, maintaining accurate records, and fostering a professional shop environment that reflects real‑world industry practices. The Service Writer ensures that program operations simulate dealership and independent shop standards, providing students with practical learning experience.

• Greet and assist customers, students, and faculty with professionalism and excellent customer service.
• Schedule, write, review, and manage standard maintenance services for partner organization vehicles to be serviced within the program.
• Communicate clearly between customers, students, and instructors regarding vehicle status, services needed, and timeline of services.
• Maintain accurate service documentation, service histories, and customer records.
• Coordinate workflow between faculty, staff, students, and the automotive lab, ensuring efficient scheduling of vehicles for student learning activities.
• Provide students with training and guidance on industry-standard service writing practices, customer interaction, and shop management.
• Monitor and ensure compliance with safety protocols, shop policies, and program procedures.
• Manage parts ordering, invoicing, and cost tracking in coordination with program faculty.
• Assist in maintaining a clean, organized, and professional service office.
• Support program events, advisory board activities, and community engagement initiatives.

• ASE Certification(s) in Service Consultant, Automotive Parts, or related areas.
• Previous experience in an educational or training environment.
• Demonstrated ability to mentor and support students in a learning setting.
• Familiarity with dealership and independent shop operations.

• Position requires work in both an office and automotive shop environment.
• May involve occasional lifting (up to 25 lbs.), extended periods of standing, and exposure to shop noise and equipment.

• Commitment to Ivy Tech’s mission of student success and workforce development.
• Ability to model professionalism and industry standards for students.
• Strong problem‑solving skills with attention to detail.
• Collaborative team member with faculty, staff, students, and community partners.
• Strong communication, organizational, and customer service skills.
• Proficiency in automotive service software, repair order systems, and Microsoft Office Suite.
• Knowledge of automotive systems, repair processes, and industry terminology.
• Training:
  Consider pursuing certification, such as from the National Institute for Automotive Service Excellence (ASE), to enhance your credentials.

$25.00‑29.00/hr

• Education:
  
  A high school diploma or GED is typically the minimum requirement, with a minimum of 2 years of experience in the automotive industry.
• Possessing an associate’s degree in automotive technology is beneficial and preferred.
• Experience:
  
  Prior experience in automotive maintenance, customer service, or as a technician can be helpful.

Ivy Tech Community College is an accredited, equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment, in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the U.S. Department of Education Office of Civil Rights.