Recovery Support Supervisor

Position Overview

The Recovery Support Supervisor is a behavioral health professional and assists patients with substance use and mental health disorders and supervises the activities of a group of Recovery Support Specialists (RSS). Ensures schedules are maintained and all policies and procedures are followed in compliance with regulatory standards. The RSS Supervisor collaborates with members of the Leadership Team (LT) to help provide oversight of the milieu.

Additionally, the Recovery Support Supervisor will oversee RSS programming and engagement at the site-level.

Ensures that the department is achieving Key Performance Indicators (KPIs) related to rounding timeliness and other KPIs that touch multiple departments that include, but are not limited to, group attendance, patient satisfaction survey completion, against advice discharges, patient length of stay, etc. Manages a group of Lead RSS to support the ongoing coaching and supervision of RSS. Owns the scheduling of RSS, on call responsibilities, and ensures the group adheres to attendance policy to ensure appropriate staffing and patient safety.

Assists in monitoring quality improvement (QI) indicators to ensure high-quality patient care is provided. Monitors patients, provides safety and security checks throughout the shift, completes documentation to include but not limited to therapeutic activities notes, IP Individual Progress notes, Incident Reports, monitoring of patient's activities, and records patient behavior. Understand the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication for Addiction Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process for patients struggling with Substance Use Disorders (SUD) and Mental Health (MH) Disorders.

Responsible for hiring, training and retaining RSS staff. Collaborates with Director of Nursing and Lead RSS to maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is always maintained. Review patient rounding reports daily and communicates pertinent information to the RSS team. Conducts manager reviews of incident reports on a necessary cadence per QI.

Reviews weekly contraband incident reports and addresses contraband incidents appropriately. Performs weekly rounding audits with the LT to ensure patient safety and staff compliance with rounding policies and protocols. Collaborates with the Clinical Director and Clinical Supervisor(s) to support the management of patient-specific issues and ensure the fidelity of clinical programming. Works in conjunction with the Clinical Coordinator to ensure that RSS team members have ample oversight on evenings and weekends.

Works with Director of Admissions and Director of Nursing to streamline the patient admissions process and ensure quality of care at all touchpoints. May transport patients and/or patient belongings. Perform any other job-related duties as assigned.

High School Diploma or GED REQUIRED. Associate degree or beyond preferred. Certification as a (BHT, CADC, CRADC, CRS, CPRS, CFRS, or eligible) preferred. Three years' experience working as an RSS, Behavioral Health Technician (BHT), Mental Health Technician (MHT), or direct care worker equivalent in behavioral health and/or substance use disorder treatment is preferred. Experience managing small, cohesive teams. Excellent organizational skills with the ability to prioritize workload and meet deadlines.

Ability to work in a fast-paced environment. Strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint). Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts. Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.

Familiarity with behavior modification, 12-step modality, DBT, MAT, and MI. Valid driver's license and a safe driving record (if applicable). Ability to collaborate with leadership team members to drive operational excellence and quality assurance metrics. Proficiency in completing tasks designated to department leaders that include, but are not limited to, running safety codes, scheduling, conducting inventory management, and facilitating training for new hires;

additional training will be provided. Ability to identify trends from a variety of data sources to drive decision‑making regarding patient safety and employee experience.
Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Problem Solving: Identifies problems, involves others in seeking solutions, and…