Member Services Representative- Term Branch Job Souris area,PEI Canada,Finance & Banking

Position: Member Services Representative- 6 Month Term Branch
KEY

ACCOUNTABILITIES

Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.

Promotes, educates, and assists members with their digital banking needs.

Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.

Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.

Supports lobby management, greeting members warmly on arrival.

Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management

Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.

Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.

Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.

Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.

Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

QUALIFICATIONS

Education and experience

The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Key Occupational Skills

Cash handling experience including counting cash and balancing cash flows

Excellent customer service experience and a strong team player

Effective communication skills with a focus on building relationships

Proven track record in completing tasks with high accuracy and attention to detail

Effective problem solving skills with ability to prioritize and multitask

Proven experience with various computer applications

Knowledge of credit union products and services, policies and procedures is an asset

Additional requirements:

Available to work branch hours

The MSR must be fluent in English both verbal and written

Who we are:

As a Certified B Corporation® and one of Manitoba’s Top Employers (2025), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union/ Caisse Assiniboine means that you’ll be working for an organization that…

puts people, planet and prosperity first,

values diversity and inclusion,

is focused on social and environmental responsibility,

supports employees through training programs and long-term career development,

offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently


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