Operations Manager

Operations Manager at MV Transportation summary:

The Operations Manager oversees daily management of transportation services, ensuring compliance with company policies and client contracts while leading staff and operational activities. Responsibilities include managing driver availability, call center and dispatch operations, customer relations, safety programs, and performance audits. The role requires extensive experience in transit or paratransit operations, personnel management, and knowledge of federal and state transportation regulations.

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MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center and dispatch functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Talent Requirements:

• Candidates for the Operations Manager positions must have at least four (4) years of experience in supervising fixed-route, fixed-schedule, unionized bus services encompassing at least thirty-five (35) peak-period
  vehicles, five (5) years of progressively responsible positions in the transit, paratransit, charter and/or student transportation business.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written, verbal and computer skills.
• Industry standard training in DOT/FTA drug and alcohol regulations, federal motor carrier and Cal-OSHA safety regulations.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Experience managing fast paced environment.
• Trapeze experience preferred.

Starting salary range: $100,000 - $120,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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Keywords:

Operations Manager, transit management, driver scheduling, safety compliance, customer relations, dispatch management, public transportation, personnel training, performance metrics, DOT/FTA regulations