Cocktail Server

Description Job Summary

The Hotel Cocktail Server is responsible for delivering exceptional guest service by serving beverages and food to guests in the hotel bar, lounge, and event spaces. This role requires knowledge of cocktails, alcoholic beverages, and food pairings, along with the ability to create a welcoming, refined, and enjoyable atmosphere. The ideal candidate is attentive, personable, and able to thrive in a fast-paced luxury hospitality environment.

• Greet guests warmly, present menus, offer recommendations, and highlight daily specials.
• Take food and beverage orders accurately and communicate them to the kitchen and bar, including dietary restrictions, allergies, and special requests.
• Enter orders into the hotel POS system and process payments, including cash, credit cards, and room charges.
• Serve food and beverages promptly, ensuring accuracy, quality, and proper presentation.
• Prepare and serve alcoholic and non‑alcoholic beverages in accordance with hotel standards and applicable laws.
• Provide guests with necessary service items such as napkins, utensils, and condiments.
• Recommend cocktails, wine, and food pairings to enhance the guest experience.
• Offer additional items such as desserts, refills, or premium selections to elevate service.
• Check in regularly with guests, address concerns professionally, and elevate issues to management when appropriate.
• Respond promptly and courteously to guest inquiries and special requests.
• Follow responsible alcohol service practices and identify situations requiring guest intervention or management involvement.

• Maintain a clean, organized, and well‑stocked bar and surrounding service areas.
• Set up bar service areas prior to opening, including garnishes and supplies.
• Restock liquor, beer, wine, glassware, and other bar supplies as needed.
• Clear empty dishes, glassware, and trash promptly.
• Clean tables, chairs, bar surfaces, and service areas between guests and at the end of each shift.
• Follow all health, safety, and sanitation guidelines to maintain a safe and sanitary work environment.

• Collaborate closely with bartenders, kitchen staff, and hotel team members to ensure seamless service.
• Communicate guest preferences, dietary needs, and special accommodations accurately.
• Assist food runners and bussers with delivering and clearing items as needed.
• Support team members during peak service periods to maintain operational flow.
• Attend pre‑shift meetings to stay informed of menu updates, special events, and hotel policies.
• Address guest complaints professionally and escalate when necessary.

• Adhere to all hotel policies and procedures, including responsible alcohol service guidelines.
• Comply with all local, state, and federal food safety and liquor laws.
• Monitor guest behavior to prevent over consumption and report concerns to management.
• Maintain a polished appearance and uphold grooming, uniform, and conduct standards.
• Follow timekeeping, attendance, meal, and rest break policies in accordance with California labor laws.
• Uphold Mac Arthur Place’s luxury service standards and commitment to hospitality excellence.

Perform other duties as assigned.

Note:

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of responsibilities, duties, or qualifications, and management reserves the right to modify duties as business needs require.

• Employee discounts on hotel stays, dining, and spa services.
• Opportunities for career growth and advancement within the hospitality industry.
• A supportive, inclusive team culture that values creativity, collaboration, and excellence in service.

Originally a historic estate, Mac Arthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm‑to‑table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state‑of‑the‑art fitness center. Our team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence,…