Coordinator - Yard Sonoma

Overview

Summary:

The Coordinator partners with the Store Leadership Team in supervising store operations and leading a customer-focused environment that is ready for grand opening. This values-based leader supports Friedman’s by driving sales, awareness of channel metrics, and developing Team Members.

Sales, Inventory and Customer Service

• Responsible for implementing an excellent customer service experience by leading by example and delivering outstanding interactions.
• Provide management-level support to all customers and Team Members in the store.
• Own the daily pulse, flow, and activities of the business channel/department and all Team Members within it.
• Drive customer service and Team Member engagement throughout the store.
• Maintain daily check-ins with Team Members, providing ongoing teaching, feedback, and coaching on performance related to process, procedures, and values.
• Set the retail pace and expectations for the Department by ensuring Department Heads and Team Members have the knowledge and tools to be successful daily as a Values-based leader.
• Check in daily with Department Heads and strategize on opportunities and targets, adjusting priorities with the ASM as needed for the department.
• Frequent communication with ASM to discuss opportunities, solutions, and goals to close gaps and meet store targets.
• Solid understanding of how to drive sales and outcomes, with the ability to pass knowledge to Department Heads.
• Foundational understanding of business intelligence tools, metrics, and reporting for the business channel.
• Working knowledge of sales reporting, labor reporting, margin erosion, and managed labor.

• Onboard and train or arrange appropriate training for all assigned Team Members to ensure proficiency in work processes, customer service, product knowledge, and company policies.
• Mentor/coach and train Department Heads and Team Members to develop the team, including in-the-moment coaching.
• Collaborate with ASM and TMs to determine effective personal development plans and motivate TMs to accomplish goals.
• In collaboration with Manager, train, coach, mentor, and develop DHs along their career path.
• Partner with Human Resources to conduct and complete performance reviews, coaching, feedback, and disciplinary actions.
• Conduct interviews with potential candidates for all areas of the store and integration procedures.
• Assess TM skills, product knowledge, and assign Grow Zone training.

• Assign duties and follow up with TMs to ensure timely completion and accuracy.
• Determine work procedures, prepare work schedules, and expedite workflow for departmental Team Members.
• Responsible for timecard approval processes and attendance management for assigned Team Members.
• Staff information desk as needed.
• Manager on Duty to include key carrier responsible for opening/closing the building, all aspects of the facility, safety, security, emergencies, and alarm/fire codes. Schedule rotates monthly to meet business needs.
• Provide support and resources to cover all areas of the store as needed.
• Assist Manager with identifying opportunities to add value through operations management and process improvement.
• In the absence of the ASM, run the daily business channel meeting and activities.

• Promote a safety culture within the business channel and store, recognizing safe behaviors.
• Maintain equipment, order, and cleanliness in work areas and facility surroundings.
• Responsible for appropriate actions and procedures for work-related injuries, vehicle, or equipment incident reporting.
• Collaborate with Safety Manager and Store Management to continuously improve safety initiatives for departments and retail locations.
• Responsible for Hazmat knowledge and procedures as they pertain to store and location.

• High school diploma or GED.
• 4+ years of experience in a retail environment with supervisory responsibilities preferred.
• Experience in 2-3 business channels and/or multiple locations preferred.

• Experience with Microsoft Office (Outlook, Word, Excel).
• Active listening skills to understand…