Spa Operations Manager

Overview

Spa Operations Manager - Fairmont Sonoma Mission Inn & Spa (Hotel)

Are you a hands-on leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences? Join the Spa leadership team at Fairmont Sonoma Mission Inn & Spa, where geothermally heated pools, a traditional Roman-style bathhouse, and a curated menu of massages, facials, and body treatments pay homage to the region’s holistic healing traditions.

• Provide hands-on leadership for the day-to-day operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to deliver a consistently elevated luxury wellness experience
• With a strong front-of-house focus, directly oversee the Reservations Team, Spa Experience Coordinators (Reception), and Spa Supervisors
• Foster an engaged, high-performing work environment through ongoing coaching, feedback, recognition, and development
• Support onboarding, training, and continued development of spa colleagues
• Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, thermal amenities, and retail spaces
• Actively manage guest feedback and service recovery to drive satisfaction and loyalty
• Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements
• Contribute to menu updates, seasonal offerings, and wellness programming
• Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control
• Maintain operational, cleanliness, and presentation standards across treatment rooms, thermal areas, retail, and back-of-house spaces
• Serve as a liaison between spa teams, leadership, and cross-functional departments
• Participate in leadership meetings and contribute to resort wellness initiatives
• Ensure compliance with all health, safety, sanitation, labor regulations, and departmental policies
• Other duties as assigned

Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous leadership experience in a luxury hospitality environment required, preferably in a spa or wellness setting
• Degree or diploma in hospitality, business, or wellness-related field is an asset
• Familiarity with systems such as Book4
  
  Time, Opera, Birch Street, and Microsoft Office is an asset
• Professional presentation with strong interpersonal and problem-solving skills
• Service-oriented personality with a passion for hospitality and wellness
• Proven ability to build and maintain strong relationships with guests, colleagues, and stakeholders
• Results-driven, flexible, and able to perform under pressure
• Ability to lead by example, foster a strong team culture, and set the standard for high performance
• Willingness to work weekends, holidays, and variable hours as business needs require

Salary Range: $83,000-$87,000

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Compensation: $83,000-$83,000 per year