Front Office Agent

Front Office Agent

Fairmont Hotels & Resorts

Fairmont Sonoma Mission Inn & Spa, Santa Rosa, CA – Salary range: $48,880.00–$57,200.00; hourly rate: $27.00.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Fairmont’s limitless possibilities.

• Employee benefit card offering discounted rates worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days, 401(k) match at 100% of first 4% of contributions

As Front Desk Agent at Fairmont Sonoma Mission Inn & Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

• Warmly and professionally greet and welcome guests
• Efficiently handle check‑in and check‑out procedures, maintaining accuracy and attention to detail
• Be knowledgeable of resort facilities, services, and hours of operation
• Be knowledgeable of all guestrooms and suites
• Respond promptly to guest inquiries and requests, providing information about hotel facilities, services, and local activities
• Provide accurate information and remain courteous during all guest interactions
• Promote our loyalty program
• Promote hotel facilities and look for opportunities to enhance a guest’s stay through upselling
• Perform cashier audit completely and accurately
• Handle cash activities and house bank agreements
• Be familiar with daily events, times, and locations within the hotel
• Work closely and efficiently with valet/parking and housekeeping to ensure smooth arrival and departure of guests
• Maintain a clean and professional attire, and be well groomed in accordance with SMI policies
• Be punctual and have excellent attendance
• Maintain a safe working environment and follow safety policies and procedures
• Follow departmental procedures, policies, and service standards
• Perform all other duties as assigned by direct supervisors

• Demonstrate problem‑solving skills and the ability to de‑escalate conflicts
• Perform each essential duty satisfactorily
• Represent the knowledge, skill, and ability required for the position
• Open availability – set days off; must be available weekends, holidays, mornings, and nights
• Customer service experience a plus
• Excellent written and verbal communication skills
• Computer knowledge
• Cash handling experience

Applicants must be able to provide proof that they are legally able to work in the United States.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.