Front Desk Host

Overview

Join our dynamic team as a Front Desk Host! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Front Desk Host, you will be the first point of contact for our valued guests, providing a warm and friendly welcome. With your vibrant personality and excellent communication skills, you will ensure a smooth check-in and check-out process, respond to inquiries, and address requests and concerns promptly and professionally.

This is a full time position and must be able to work weekends and evenings.

As a Front Desk Host at our hotel, you will have the opportunity to provide exceptional guest service to our valued guests. The main responsibilities will include:

• Checking in and out hotel guests.
• Serving as the primary point of contact for guest communications via telephone, email, and mail/message service.
• Assisting with hotel reservations and concierge services.
• Greeting guests with a gracious and professional demeanor.
• Verifying guests' registration information and collecting any necessary information such as identification and length of stay.
• Handling payment transactions and providing guests with room keys and directions to their rooms.
• Ensuring balances are paid and the room key is returned at check-out.

If you have a passion for delivering excellent service, enjoy working in a fast-paced environment, and possess strong communication and organizational skills, we invite you to join our team.

To be successful as a Front Desk Host, you will need to have:

• Strong attention to detail and the ability to perform duties accurately with follow-through.
• A courteous and cooperative demeanor when interacting with guests, coworkers, and management.
• Proficiency in English communication (speaking, reading, and writing).
• Good mathematical skills for payment transactions and related tasks.
• Ability to work independently with minimal supervision, with self-motivation, organization, and the ability to prioritize and multitask.

El Dorado Hotel + Kitchen is a part of Mosaic Hotel Group, a collection of award-winning, boutique hotels. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based hospitality management company.

• Health:
  Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts
• Retirement: 401k
• Perks:
  Travel + Dining Discount to stay and dine at sister locations; milestone bonus recognition