Spa Massage Therapist

Job Summary

The Hotel Spa Massage Therapist is responsible for delivering professional, high-quality massage and body treatments to guests in a luxury spa setting. This role involves evaluating guests' needs, designing personalized treatment plans, and providing therapeutic, relaxing, and rejuvenating massages in a professional and welcoming environment. The ideal candidate is skilled in various massage techniques, knowledgeable about wellness therapies, and committed to providing exceptional customer service while upholding the spa’s high standards.

• Perform a variety of massage techniques and body treatments, including Swedish, deep tissue, hot stone, prenatal, and other specialized therapies, tailored to guests’ needs.
• Conduct consultations with guests to assess their individual needs, understand their preferences and goals and recommend appropriate therapies.
• Customize treatments based on guest preferences, medical conditions, and contraindications.
• Maintain strong knowledge of spa services, body treatments, and skincare products.
• Educate guests on the benefits of massage therapy and recommend post-treatment care.
• Adhere to draping protocols and professional ethics to ensure guest comfort and privacy.

• Greet guests warmly and conduct pre-treatment consultations to understand their needs.
• Provide a tranquil and comfortable atmosphere for guests before, during, and after treatments.
• Ensure a seamless and luxurious experience by delivering exceptional service.
• Address guest inquiries and concerns professionally, adapting treatments as needed, and consulting with management for timely resolution.
• Promote spa products and services to enhance guest wellness and relaxation.

• Prepare treatment rooms with clean linens, oils, and necessary supplies before each session.
• Sanitize all equipment and work spaces in compliance with health and safety regulations.
• Follow hotel and spa protocols for cleanliness, hygiene, and infection control.
• Keep track of inventory and notify management when supplies need replenishing.
• Assist in maintaining an organized and serene spa environment.

• Work closely with spa receptionists, estheticians, and other massage therapists to coordinate services and promote spa offerings while supporting special events.
• Assist in scheduling appointments and managing treatment times effectively.
• Support hotel wellness initiatives, events, and special spa promotions.
• Contribute to a positive team environment by upholding spa standards and policies.
• Stay updated on industry trends through ongoing education and training and participate in regular staff meetings.

• Follow all sanitation, disinfection, and hygiene protocols for guest safety.
• Stay informed and knowledgeable about contraindications to provide safe and compliant treatments that align with health guidelines.
• Adhere to all licensing and certification requirements for massage therapy.
• Maintain accurate records of all guest treatments.

• Follow all company policies, including attendance, meal and rest breaks, grooming standards, and code of conduct.
• Uphold professionalism by engaging with guests respectfully, demonstrating integrity, and delivering exceptional service.

• A valid certificate of completion from a recognized massage therapy program and at least one year of experience, preferably in a spa, resort, or luxury hospitality setting preferred.
• Proficiency in multiple massage techniques (e.g., Swedish, deep tissue, etc.).
• Knowledge of human anatomy as well as demonstrated proficiency in various massage techniques, therapies, and modalities are essential.
• Strong communication and customer service skills with a warm, professional demeanor.
• Ability to upsell spa services and retail products while maintaining a guest-first approach.

• Discounts on hotel stays, dining, and spa services.
• Career growth opportunities and development within the hospitality industry.
• A supportive, serene work environment dedicated to relaxation and wellness.

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