Customer Service Representative

Overview

Growing Pipe & Valve supplier is looking for an experienced Inside Sales / Customer Service individual for their Branchburg, NJ location. MUST obtain previous Customer Service/Account management skills and experience. Call Center experience is a plus as well. This role is part of our inside sales team.

• Provide sales quotes and offer information to customers (via phone, FAX and email); including price, quantity, shipping location and schedules, certifications, product uses, credit terms, etc.
• Research and select the correct products or assist customers in making product selections, based on customers' needs and product specifications. Offer additional and/or alternative products and or solutions to customer for purchase.
• Source products that are not available from inventory.
• Enter quotes and sales orders into Sales system.
• Follow-up on sales orders to ensure customer satisfaction.
• Send catalogs to current and prospective customers.
• Research and resolve discrepancies and problems for customers.
• Promote, cross sell, up sell our product suite to our clients.
• Research product and decipher part numbers.
• Communicate technical information related to product.
• Continually develop and increase product knowledge. Knowledge of Inventory, Warehouse Management Systems, Email Correspondence, solid follow up expertise; extremely detail oriented and able to multi-task as needed.

Knowledge of Inventory, Warehouse Management Systems, Email Correspondence, solid follow up expertise; extremely detail oriented and able to multi-task as needed.

Hours:

Monday-Friday: 8:00 AM – 5:00 PM, some overtime as well. Salary: $25 - $30 Hourly, depending upon experience level. Bonus/Commission:
No.

Employment Type:

Full Time

Years

Experience:

1 - 3 years