Personal Banker - Somerville

Position Overview

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.

The Person al Banker position is dynamic, performing both transaction and sales and service duties. Responsibilities may vary day to day based on the needs of the branch office.

• Meet sales referrals and cross‑selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through consultative needs assessments of customers, developing new relationships, expanding existing ones and managing and growing a book‑of‑business.

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Help maintain cost efficiency to achieve branch goals; assure quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.

• Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
• Leverage lobby management as a tool for controlling and mitigating risk.
• Establish customer identity according to guidelines and adhere to all other compliance procedures.
• Assist branch management with branch operations as needed.
• Perform transactions including check cashing, withdrawals, deposits and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assist in training other branch employees.
• Provide support to the contact center when there are high call volumes.
• Handle customer inquiries by telephone.
• Provide access to safe deposit boxes.

• High school diploma or GED.
• Minimum of 6 months of sales and service experience in a customer‑facing retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrate a positive and professional demeanor with all customers and co‑workers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
• Strong customer service/advocacy skills.
• Strong organizational and time‑management skills.
• Strong PC skills; ability to quickly learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications, negotiating or extending terms of a mortgage or other loan secured by a residence.

• Prior retail banking experience.
• Life and health licenses to support investment program.

• Retail banking branch areas; work performed under general office conditions.
• Willing and able to work required overtime and travel to other locations/branches; flexible to new job locations and reassignments.
• Lifting from 5 to 25 lbs. (coins).
• Prolonged sitting/standing.
• Occasional bending or stooping to retrieve coins from individual vault.
• Normal office environment; moderate noise levels. May involve travel to customers and property locations.

$17.90 – $22.36 per hour. Base pay may vary based upon candidate…