Advisor, Sales, Customer Success Mgr.​/ CSM

Overview

Somerville, Massachusetts, United States

Smart Bear believes building great software starts with quality. Our solutions, featuring Smart Bear AI, bring visibility and automation to software development to help teams deliver high-quality software faster. Smart Bear is trusted by millions of developers, testers, and software engineers at thousands of organizations.

• Drive customer retention and revenue growth by managing end-to-end renewal cycles for a defined portfolio of accounts.
• Build trusted advisor relationships with customers to align Smart Bear solutions with evolving business needs.
• Identify expansion opportunities through proactive engagement, product adoption, and value-driven conversations.

As a Renewals Specialist you will

• Own and manage the full renewal lifecycle, ensuring timely and accurate processing of contracts to achieve retention targets.
• Strategically engage customers to understand business objectives and align Smart Bear solutions to support long-term success.
• Drive product usage and adoption to maximize license utilization and uncover upsell and cross-sell opportunities.
• Partner cross-functionally with Sales, Customer Success, Finance, and Support to ensure a seamless customer experience.
• Monitor customer health signals and proactively address risks to minimize churn.
• Provide insights and feedback on customer product experiences to improve performance, value realization, and overall satisfaction.

• 1–2 years of experience in a customer-facing role such as renewals, sales, account management, or customer success.
• Bachelor’s degree or equivalent professional experience.
• Experience in software or SaaS environments (preferred).
• Strong customer focus with the ability to build trusted relationships at multiple levels within an organization.
• Excellent written and verbal communication skills, including presentation skills.
• Strong analytical and problem-solving abilities with the ability to manage multiple priorities in a fast-paced environment.

• You can grow your career at every level.
• We invest in your success and provide spaces to collaborate, work, and have fun.
• We celebrate our Smart Bears and encourage taking birthdays off.
• We are guided by a People and Culture organization and consider the team holistically.
• We value diverse experiences and viewpoints.

Smart Bear is committed to creating an inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status. We are dedicated to fostering a workplace that reflects diversity of thought and experience.

Estimated Annual Cash Compensation (Base + On-Target Commission): $80,000 USD.