Account Mgr Population Health
Listed on 2026-01-12
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Sales
Business Development, Client Relationship Manager -
Business
Business Development, Client Relationship Manager
Overview
Job Title: Account Manager, Population Health
Reports to: Service and Delivery Leader
FLSA Status: Exempt
Job Summary: The Account Manager (AM) drives revenue retention and expansion as a key member of Deep Health's Commercial organization supporting the Population Health product lines. This role directly impacts company growth by owning the post-sales customer lifecycle, managing contract renewals, and identifying upsell/cross-sell opportunities to maximize account revenue and profitability. You are accountable for achieving retention targets, expansion quotas, and net revenue retention (NRR) goals across your portfolio.
You will translate Deep Health AI solutions into measurable ROI and business outcomes for customers, while uncovering and closing expansion opportunities. You will identify revenue opportunities, negotiate renewals and expansions, and position Deep Health as a strategic business partner. You build customer relationships to influence buying decisions and align Deep Health solutions to customer initiatives. Working cross-functionally with Regional Sales Executives, Clinical Applications, Product, and Services teams, you drive account growth and protect revenue while ensuring customers achieve their desired business outcomes.
Success requires strategic account planning, consultative selling, and the ability to articulate value propositions for both clinical end-users and economic buyers. This is a revenue-generating role that combines relationship management with commercial execution to drive sustainable growth.
- Generate pipeline and close expansion opportunities through strategic account mining and value-based selling
- Achieve gross and net retention targets and expansion revenue quotas
- Lead commercial negotiations for renewals, price increases, and contract expansions to optimize deal size and terms
- Execute strategic account plans with defined revenue targets, product adoption analysis, and business reviews to maximize account lifetime value
- Build and maintain strong relationships with key internal and external stakeholders
- Regularly engage with customers to understand their challenges and goals, ensure satisfaction, and present solutions that meet desired outcomes
- Provide guidance through short- and long-term strategic planning, aligning Deep Health contributions to the client long-term business success
- Drive, measure and document customer satisfaction and loyalty (e.g., NPS, CSAT, CES)
- Identify at-risk client relationships and coordinate internal teams to implement corrective actions
- Manage and document Business Review processes and scheduled meetings with customer stakeholders
- Serve as a communication interface between the customer and internal Deep Health divisions
- Develop a deep understanding of the company product/service offerings and use this knowledge to provide guidance and recommendations
- Act as the voice of the customer within the company and coordinate with internal teams to address customer concerns and provide timely resolutions
- Maintain accurate records in the CRM system and provide regular account status updates
- Analyze account performance data to identify trends and improvement opportunities
- Contribute to sales forecasting and pipeline management
- Use customer data, product adoption data, lifecycle stage and feedback to derive insights and suggest improvements to enhance the customer experience
PLEASE NOTE:
This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Education and Experience
- Bachelor’s degree in healthcare, business administration, marketing and/or related medical field
- Prior experience in a customer-facing role at a healthcare technology company, preferably in Customer Success, Account Management, or Sales
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric approach
- Proficiency in…
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