Asset Protection Specialist - Somerville

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well‑being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities:
Well Being, Risk Mitigation, Financial Value, and Social Impact.

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. By maintaining a visible, professional presence, greeting and interacting with guests, and educating the team on safety and security practices, they work to prevent loss.

They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.

• Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
• Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
• Lead and support emergency and crisis incidents affecting the store.
• Address team well‑being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
• Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
• Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
• Supports ongoing training on AP‑related topics as needed, adding additional context and clarification when delivered in monthly staff meetings
• Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
• Review inventory accuracy reports and create action plans to address compliance and operational gaps.
• Support the team in resolving AP‑related guest feedback and addressing concerns or escalations.
• Move dynamically on the floor to address escalations, support the team, and meet the needs of the business.
• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Partner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.

• Foster a respectful and inclusive team environment, welcoming and celebrating differences.
• Establish supportive relationships with all team members.
• Educate and coach leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.
• Educate the store team on risk‑related incidents affecting the community.
• Collaborate with AP Partner and ORC Investigators to enhance theft‑related reporting and response quality.
• Build relationships with neighbouring retailers, property security teams, and in‑region lululemon stores to mitigate risk.
• Working directly with local law enforcement on case building, reporting, and legal proceedings.
• Report directly to…