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Customer Success Mgr./ CSM

Medicare Advantage CS Team Lead: Coaching & Quality

Job in Somerville, Middlesex County, Massachusetts, 02145, USA
Listing for: Mass General Brigham Health Plan
Full Time position
Listed on 2026-01-12
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A healthcare provider is seeking a Customer Service Supervisor to manage a team of representatives and ensure high-quality service delivery. This role involves handling escalated inquiries, providing coaching, and implementing quality control measures to enhance customer satisfaction. The ideal candidate will have 3-5 years of customer service experience and 1-2 years of leadership experience. Strong communication, problem-solving, and organizational skills are essential for success in this role, which requires adherence to Eastern business hours.
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