Solutions Engineer

Overview

At Smart Bear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring Smart Bear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. Smart Bear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, Jet Blue, Fed Ex, and Microsoft.

• Advocate proven technology that produces measurable customer results and is continually being expanded with innovative, new products.
• Work in a collaborative, entrepreneurial environment as a trusted advisor for our direct and indirect/partner sales, marketing, and product teams.
• No quotas or cold calling, support technical sales.
• Provided tools and training to elevate your performance and be an industry and product specialist/subject matter expert.
• Exposure to innovative software through webinars, trade shows, product releases and more as a Smart Bear technology thought leader.

• Serve as a trusted technical advisor to partners, prospects, and customers.
• Lead technical discovery conversations to understand business and technical requirements.
• Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
• Design and guide proofs of concept (POCs), evaluations, and technical validations.
• Partner with Sales to develop technical win strategies and address technical objections.
• Help partners qualify opportunities and map Smart Bear solutions to customer needs.
• Contribute to functional and technical responses for RFIs/RFPs.
• Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
• Convey product feedback, field insights, and feature requests to internal teams.
• Support partner enablement through training, webinars, and technical resources.
• Comfortable working with software resellers, partners, or third-party stakeholders.
• Strong presentation, storytelling, and whiteboarding skills.
• Ability to communicate complex technical topics clearly to technical and non-technical audiences.
• Represent Smart Bear at industry events and partner engagements (approximately 5% travel).

• 2+ years of experience in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
• Experience presenting or explaining technical concepts to varied audiences.
• Experience working with customers, partners, or internal stakeholders to solve technical challenges.
• Ability to quickly learn new technologies and articulate their value.

• Familiarity with UI and API test automation concepts and tools.
• Working knowledge of modern automation frameworks (e.g., Selenium, Playwright).
• Basic understanding of CI/CD workflows and Git-based development practices.
• Experience working with APIs programmatically using JavaScript or Python.
• Exposure to cloud platforms (AWS, Azure, etc.).
• Understanding of networking fundamentals or security best practices.
• Experience supporting technical evaluations or pre-sales engagements.

• Our main goal at Smart Bear is to make our technology-driven world a better place.
• Smart Bear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• Smart Bear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, Intelly
  
  X Digital Innovator and Built In Best Places to Work.

Smart Bear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and…