IT Client Support Specialist

IT Client Support Specialist

Somerville, MA (onsite)

6 Weeks Contract

35 Hours per week

• The IT Client Support Specialist is responsible for providing effective Tier 2 frontline client support and deskside assistance for client faculty and staff using available technical tools, such as the knowledge base, remote management suite, and a service-management database.
• Client has 3 main campuses:
  Medford/Somerville, Boston, and Grafton with clinics, hospitals and public, instructional, and computer and research labs in a multiple building setting, plus approximately a dozen remote sites. This position will be based at one of the main campuses.

• Minimum 3+ years of IT support experience

• SCCM (used daily)
• TCP/IP
• macOS
• Windows OS (60%) and iOS/macOS (40%) environment

• The knowledge and skills that are typically acquired through a High School diploma and 3+ years of experience in the direct delivery of IT support and network services.
• Strong technical skills in the configuration, installation, and troubleshooting of Microsoft Windows & macOS, Microsoft Office Suite, email and web clients, Antivirus software, TCP/IP, and imaging software and well as experience troubleshooting peripherals (printers, scanners) and handheld devices (mobile, tablets, PDAs).
• Proficient using remote desktop management tools, such as Ivanti/LANDesk Management Suite, Microsoft SCCM/MECM, Microsoft Intune, JAMF Pro/Casper, or Bomgar, etc.
• Knowledge of desktop security and standards (security/networking).
• Knowledge of trouble ticket systems (e.g. Service Now, Zen Desk, Remedy)
• Working knowledge of local area networks and network administration.
• Experience with IMAP, LDAP, Microsoft Active Sync, Active Directory and group policies, data recovery tools, Microsoft Exchange, WINS, DHCP, DNS, and TCP/IP.
• Excellent communication and customer service skills are a must in this dynamic customer facing role.
• Strong organizational and attention to detail skills are a vital part to the overall success of people in this position.
• Demonstrated ability to deliver professional customer service, end user training and consultation, effective team and project work.
• This position requires that the employee provide their own mobile device capable of sending and receiving business email, text/SMS and phone calls. The employee will receive a standard rate of partial reimbursement for this expense.

• MSCE, A+, Network +, CCNA, ACMT, ITIL or other industry standard certifications.
• Experience with IMAP, LDAP, Microsoft Active Sync, Active Directory and group policies, data recovery tools, Microsoft Exchange, backup strategies, WINS, DHCP, DNS, and TCP/IP.
• Experience providing technical support and services to classroom and computer lab environments.
• Performing IT user administration and account management.
• Experience using remote desktop management tools, such as Ivanti/LANDesk Management Suite, Microsoft SCCM, JAMF Pro/Casper, or Bomgar, etc.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.