Solutions Engineer

Overview

Somerville, Massachusetts, United States

At Smart Bear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring Smart Bear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. Smart Bear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including Adobe, Jet Blue, Fed Ex, and Microsoft.

• Serve as a trusted technical advisor to partners, prospects, and customers.
• Lead technical discovery conversations to understand business and technical requirements.
• Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
• Design and guide proofs of concept (POCs), evaluations, and technical validations.
• Partner with Sales to develop technical win strategies and address technical objections.
• Help partners qualify opportunities and map Smart Bear solutions to customer needs.
• Contribute to functional and technical responses for RFIs/RFPs.
• Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
• Convey product feedback, field insights, and feature requests to internal teams.
• Support partner enablement through training, webinars, and technical resources.
• Communicate effectively with software resellers, partners, or third-party stakeholders.
• Present, tell compelling stories, and use whiteboarding to explain complex topics to technical and non-technical audiences.
• Represent Smart Bear at industry events and partner engagements (approximately 5% travel).

• 2+ years of experience in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
• Experience presenting or explaining technical concepts to varied audiences.
• Experience working with customers, partners, or internal stakeholders to solve technical challenges.
• Ability to quickly learn new technologies and articulate their value.

• Familiarity with UI and API test automation concepts and tools.
• Working knowledge of modern automation frameworks (e.g., Selenium, Playwright).
• Basic understanding of CI/CD workflows and Git-based development practices.
• Exposure to cloud platforms (AWS, Azure, etc.).
• Understanding of networking fundamentals or security best practices.
• Experience supporting technical evaluations or pre-sales engagements.

• Provided tools and training to elevate performance and be an industry and product specialist/subject matter expert.
• Exposure to innovative software through webinars, trade shows, product releases and more as a Smart Bear technology thought leader.
• Compensation:
  Estimated Annual Cash Compensation (Base + On-Target Commission) $105,000 - $120,000 USD.

Legal and eligibility

Smart Bear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy, or any other legally protected status.

Smart Bear does not sponsor applicants for work visas or legal permanent residence. Will you, now or in the future, require sponsorship for work authorization, a work visa, or permanent residence from our company?