Account Manager

Somerville, Massachusetts, United States

We're quickly growing and super excited for you to join us!

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Top sorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future.

Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

We are looking for a driven and articulate Account Manager to join our growing team  this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.

• Build and maintain trusted relationships with clients, becoming their go-to contact for all things Topsort.
• Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
• Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs, performance reviews, and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly, consistently, and confidently—both in writing and on calls.

We’re open to candidates who don’t check every box but show strong potential.

• Bachelor’s or Master’s degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
• Experience in B2B SaaS, ad-tech, martech, or data platforms; or familiarity with retail, marketplaces, or media monetization.
• 5+ years of experience in account management, consulting, or customer success with 3+ years of experience in client‑facing roles
• Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast‑paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.

• Fluency in additional languages beyond English.

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details:Professi…