Beeline Sr. Application Analyst

Summary

Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end users.

• Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application.
• Offers recommendations for improvements in data collection, workflow, or other processes when possible.
• Works closely with the application's vendor or developer to communicate the functional specifications, providing detailed information to enhance understanding.
• Develops test plans and performs related software quality assurance tasks.
• Designs the training curriculum for the software's user community.
• Leads the development of end-user documentation.
• Provides ongoing support for software applications by identifying and resolving issues, often serving as the point of escalation for more complex issues.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

We are seeking a Beeline Sr. Application Analyst to join our healthcare organization, playing a critical role in bridging the gap between business needs and technology solutions. This position focuses on collaborating with business units to identify requirements, design solutions, and optimize Beeline functionality. The application Analyst will ensure that all enhancements, configurations, and integrations align with organizational objectives, improve operational efficiency, and address day-to-day operational needs.

As a Beeline Application Sr. Analyst you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. Assess the current state, identify business requirements, and define the future state and/or business solution. Research, gather, and synthesize information. Responsible for assisting functional lead to make informed decisions. Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate business team.

The ERP Application Analyst will report to the ERP Application Manager.

• Partner with business stakeholders to identify opportunities for new features, configurations, integrations, or technology solutions that drive business value.
• Own and drive the requirements analysis process, ensuring alignment with both immediate business needs and long-term organizational strategy.
• Facilitate and lead requirements gathering and design sessions, guiding stakeholders toward optimal solutions and process improvements.
• Develop and oversee strategies for business process optimization, ensuring scalable and efficient workflows.
• Collaborate with cross‑functional teams to shape and refine applications, ensuring they support business objectives and future scalability.

• Define and drive structured and approved business requirements and functional specifications, ensuring ERP development, customization, and optimization align with enterprise goals.
• Lead the design and oversight of updates to existing business processes and reports, ensuring alignment with operational priorities.
• Provide sign‑off on configurations, validating business requirements, testing outcomes, and production readiness.
• Maintain and govern a strategic roadmap for future enhancements and updates across assigned work streams, aligning with enterprise priorities.

• Evaluate and prioritize support tickets based on impact and urgency, assigning criticality levels (e.g., critical, high, medium, low).
• Troubleshoot and resolve system issues, providing timely responses to user inquiries.
• Monitor and maintain system performance, addressing data discrepancies or process failures.
• Act as an SME in ERP workflows and configurations.

• Establish and oversee rigorous test plans and scenarios for new configurations, features, and integrations, ensuring enterprise-wide system integrity.
• Lead software quality assurance initiatives, implementing best practices to maintain high…