Director of Cloud Operations

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The Director of Cloud Operations Leader will oversee and drive the end-to-end operations of the organization's cloud infrastructure and services worldwide. This role is responsible for strategy, governance, reliability, cost-efficiency, security/compliance, vendor management, and leading a global team of cloud operations, site reliability, and Dev Ops engineers. The individual will work closely with business and technical stakeholders to align cloud operations with business objectives and scale for growth.

• Define and drive the global cloud operations strategy: including architecture operations, tooling, process standardization, global delivery model, and continuous improvement.
• Lead the global cloud operations organization: set vision, structure the team, recruit/retain talent, build capability, define performance metrics and OKRs.
• Ensure availability, performance, scalability and resilience of cloud services (whether public, private or hybrid) across all regions.
• Manage cloud cost and efficiency: work with finance and engineering to monitor, optimize and forecast cloud spend; implement cost‑control mechanisms and Fin Ops practices.
• Ensure global cloud security, compliance and governance: work with security, risk and legal teams to ensure cloud operations adhere to regulatory requirements (e.g., data residency, GDPR, HIPAA, industry‑specific standards).
• Design and oversee incident, problem, change and capacity management processes for cloud infrastructure; lead major incidents and drive root‑cause analysis and remediation.
• Manage vendor/cloud service providers relationships: contract negotiation, service‑level agreements (SLAs), performance monitoring, cost management, escalation management.
• Collaborate with cross‑functional stakeholders: application teams, product, operations, infrastructure, Dev Ops, network, security, and business units to align on cloud operations priorities and service delivery.
• Drive automation, infrastructure as code (IaC), CI/CD pipelines, monitoring/observability, and self‑service capabilities to improve operational maturity and reduce time‑to‑value.
• Monitor and report key performance indicators (KPIs) for cloud operations globally (availability, MTTR, cost per unit, utilization, customer experience, security incidents) and present to senior leadership.
• Develop and maintain global cloud operations policies, standards, procedures, and playbooks; ensure consistency across regions and business units.
• Lead change management for cloud‑environment operational transformation, including migrations, region expansions, new platform rollouts, de‑commissioning legacy systems.
• Promote a culture of operational excellence, continuous improvement, learning (post‑mortems, blameless culture), and global team collaboration across geographies/time‑zones.

PLEASE NOTE:

This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent;
  Master’s degree preferred.
• Extensive experience (7+ years) in cloud operations, infrastructure, or IT operations roles, with at least 5 years in leadership managing multi‑region/global teams.
• Deep technical knowledge of major cloud platforms (e.g., AWS, Google Cloud, Microsoft Azure Platform) and infrastructure‑as‑a‑service, platform‑as‑a‑service, hybrid cloud and edge deployments.
• Proven track record in managing large‑scale, mission‑critical production cloud environments (global footprint, 24×7 operations, high availability).
• Demonstrated experience in cost management/Fin Ops, vendor management, cloud…