Recovery Coach

An essential, non-clinical member of the care team that provides services for patients with substance use disorder (SUD). The overall goal is to engage with patients, utilize harm reduction techniques to address any stage of readiness, provide resources, and help them address barriers as they work towards their goals.

• Consult and coordinate with healthcare team members to assess, plan, implement, and address barriers to patient care plans.
• Facilitate connections across systems of care, including the recovery community, community-based supports, the addiction treatment system, and the healthcare system.
• Engage with new patients to identify their needs and personal wellness goals.
• Be available to regularly engage with patients outside of scheduled medical appointments, including introducing them to recovery-oriented systems of care or meeting them in their community.
• Develop relationships with SUD-focused community groups/agencies and help patients access and navigate these resources.
• Attends and participates in care team meetings.
• Write brief, non-clinical notes in the patient's medical record.

• High School Diploma or Equivalent required

• Recovery Coach Certified or Recovery Support Worker preferred

• At least 2-3 years of sustained recovery experience required
• At least 1-2 years of experience working with people with substance use disorders preferred

• Ability to maintain effective working relationships with patients/families and staff, following principles of professional boundaries.
• Excellent problem-solving skills both one-on-one and in group situations.
• Proficient in the use of office equipment and the computer Microsoft Word and Excel.
• Strong attention to detail and ability to maintain written records and reports.

• This is a hybrid role that will meet members in the community occasionally

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.