Design Innovation Project Manager

The Springboard Studio is a design‑thinking platform and team within Mass General Brigham (MGB) that engages frontline providers, staff and patients to make healthcare more user‑friendly, advancing systemwide strategic priorities and transformation. Using a process of applied creativity adapted to the time and task‑constrained healthcare environments found within MGB, Springboard serves as a systemwide design function that works toward implementable solutions that are at the intersection of desirability, feasibility, and viability.

Springboard leverages the greatest resource within MGB, its human resources, to put patients at the center and improve the lives of providers. Solutions may be process‑related care redesigns, hardware, software, or a combination thereof. The Springboard Studio works with entities internal to MGB as well as external companies, educational entities, and individuals to efficiently achieve its mission. Springboard is a continuous‑learning entity within MGB that adapts its methodologies and measures the impact of both its own processes and the resulting products.

Reporting to the Senior Consultant, the Program Manager collaboratively contributes to the operational management, design, execution, and evaluation across Springboard Studio programs.

The Program Manager will work across the Springboard Studio team to support programs that help frontline providers, staff, and patients develop ideas to make healthcare more user‑friendly. This role is responsible for the organizational support and execution of programs across Springboard's portfolio, helping internal innovators—often with demanding schedules—to advance their projects and product development. The Program Manager applies program‑management tools and ideally brings familiarity with human‑centered design and basic data management.

They will collaborate with senior leadership to ensure Springboard delivers high quality support and client deliverables.

The Program Manager supports innovators and projects from diverse institutions and departments across the Mass General Brigham health system and plays a key role in driving outcomes aligned with Springboard Studio's contribution to the MGB System Strategy.

• Bachelor's Degree in Design, Business, Healthcare Administration or related field of study required
• Master's Degree Related Field of Study preferred

• 3-5 years of experience in project management, design innovation, or business development required

• Team player, willing to work collaboratively across various projects with a variety of colleagues
• Strong project management skills, including planning, administration, operations.
• Excellent interpersonal and communication skills for collaborating with multiple teams and stakeholders.
• Ability to support facilitation of design thinking workshops and promote creative thinking to solve complex challenges.
• Proficiency in research and data analysis to inform project direction and evaluate outcomes.
• Adaptability and problem‑solving skills to adjust project plans and address unexpected challenges.

• Hybrid, 1-3 days/week onsite
• Remote M-F, Eastern standard business hours. Requires a quiet, secure, HIPAA compliant workstation.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.