BFT - Community Health Worker

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary General Summary/Overview: A Community Health Worker (CHW) is a trusted member of the community who helps patients’ better access and coordinate their health care. CHWs have the skills and experience to understand what patients are going through and help them get through difficult times. CHWs are people who come from the communities they serve. CHWs act as caring neighbors to help patients address the social and medical problems that lead to poor health.

This position will support a new pilot program between Mass General Brigham and Walgreens Pharmacy. The MGB-Walgreens partnership aims to provide access to care in the community in which the patient resides, regardless of PCP system affiliation and/or insurance status. The partnership includes three clinical care locations within three (3) Walgreens sites;
Lynn, Revere, and Roxbury. Our goal is to bridge care between those in the community and the PCP office for those who have encountered problems with access, for whatever reason. The three (3) clinic locations will be staffed with a provider (Nurse Practitioner/Resident/Doctor), Walgreens Pharmacist, and a community health worker. This team can help to address all aspects of a community member’s care.

Bulfinch Temporary Service, an affiliate of Mass General Brigham, is committed to supporting patient care, research, instructing, and service to the community. We place extraordinary value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Qualifications

Principal Duties and Responsibilities:

Patient Engagement and Assessment Provide community health work services including access to benefits and appropriate programs for patients in need. Support community resource finding related to SDOH needs, including food, housing, transportation, and other areas as needed. Work with patients and providers to set goals for patient care and motivate patients to meet their health goals. Work with the patient to identify and help to address barriers to care.

Provide culturally sensitive services to patients from different cultures. Help the patient to put systems in place in their environment to assist with the management of their care. On-Site Operations Spread awareness and offerings to prospective and current patients of MGB by engaging with the community in a retail setting. Coordinate with the provider and Walgreens staff to set up equipment and materials at the start of clinic hours and to close out each shift.

Troubleshoot operations and equipment with Walgreens staff when necessary. Adapt to changes in store layout and/or clinic structure and maintain quality of care. Communicate with the Operations Manager and/or Medical Director when stock is low for materials and equipment. Provide feedback and offer solutions to operational workflow issues as arise. Be nimble and flexible to navigate isolated circumstances. Must be able to deal with ambiguity.

System Navigation, Health Coaching and Care Coordination Help to address any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a patient from returning to the clinic for follow-up care. Assist patients in organizing their records, making…