Strategic Enterprise Customer Success Manager; Hybrid
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-01-17
Listing for:
SmartBear Software
Full Time
position Listed on 2026-01-17
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
A technology company in Somerville seeks a Customer Success Manager to engage enterprise customers and foster long-term relationships. The ideal candidate will have 3-5 years of experience in a customer-facing role within a software environment. Key responsibilities include monitoring customer usage, driving product adoption, and serving as a strategic partner. Compensation ranges from $105,500 to $115,000 USD, with additional performance-based bonuses and a focus on work-life balance and employee well-being.
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