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HelpDesk/Support Technical Support

HR Helpdesk Specialist II

Job in Somerville, Middlesex County, Massachusetts, 02145, USA
Listing for: Mass General Brigham (Enterprise Services)
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading healthcare organization is seeking an HR Support Center Rep 2 to assist employees and external parties with inquiries. The role requires 2-3 years of HR and contact center experience, strong communication skills, and the ability to handle escalated cases. Responsibilities include responding to inquiries, problem-solving, and ensuring high-quality service delivery. The position offers a collaborative environment and is essential for maintaining service levels to meet customer expectations.
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