Certified Occupancy Specialist; COS

We are seeking an experienced Certified Occupancy Specialist for a community of 501 units in Somerville, MA that are LIHTC, Home, and project based Section 8. The Certified Occupancy Specialist (COS) ensures that all resident move-ins, re-certification, internal transfers, and move-outs are processed in accordance with all federal, state, and local regulatory requirements. The COS also fosters a positive, active, and collaborative relationship with residents, local communities, and associated community agencies.

• Ensure that households are recertified on an annual and interim basis in compliance with affordable housing program regulations.
• Possess solid knowledge of current applicable federal, state, and local regulations.
• Process and approve required paperwork for move-ins, move-outs, renewals, assist with rent collections, and provide support to residents.
• Maintain unit wait lists.
• Perform regular audits of site files to ensure compliance.
• Attend all agency audits, provide answers and appropriate supporting paperwork for any discrepancies.
• Prepare lease packages and supplemental documents for move-ins.
• Conduct new resident orientation.
• Enforce and adhere to FHRC Management policies, rules, and regulations.
• Attend regular industry sponsored training programs.
• Provide high quality customer service to residents and work collaboratively with site staff.
• Preserve and respect resident and applicant confidentiality.

• High school diploma/GED equivalent. Vocational or college degree in business-related field preferred.
• Three to five (3-5) years of project-based Section 8 and tax credit experience is required.
• COS, SCHM, C3P or similar certification required.
• Excellent interpersonal, communication, organizational, and problem-solving skills with a strong team orientation.
• Ability to relate to and work effectively with individuals from diverse backgrounds.
• Professional, respectful, and approachable demeanor toward residents and co-workers.
• Technical proficiency in Microsoft Office (Word, Excel, Outlook); experience with Yardi or another property management software is a plus.

• Job Type: Full-time; 40 hours per week
• Compensation: $27.50-$28.00/hour
• Schedule:
  
  Day shift;
  Monday to Friday, 8am to 5pm with 1 hour lunch; may sometimes require working outside core business hours to accommodate residents.
• Work Location:
  
  In-person
• Benefits: 401(k) with company match, flexible spending account, medical, dental, vision, life, disability insurance, paid time off.

We are an Equal Opportunity Employer and do not discriminate in hiring or employment based on race, color, religion, national origin, gender identity and expression, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.