Front Desk Coordinator

About Greentown Labs

Greentown Labs is a 501(c)(3) nonprofit accelerating climate tech innovation for the planet, people, and prosperity. As the world’s largest climate tech and energy startup incubator, Greentown catalyzes ecosystems to provide entrepreneurs mission‑critical access to labs, equipment, customers, capital, talent, community, and resources for business and leadership growth. Greentown is home to more than 250 startups and has supported more than 675 since its founding in 2011;

these startups, with a survival rate of 88 percent, have collectively created more than 16,600 jobs and raised more than $12.5B in funding. For more information, visit  or follow Greentown on Linked In.

Greentown Labs is seeking a highly motivated and organized Front Desk Coordinator to play a critical role in the daily operations of our Somerville, MA campus. As the first point of contact for our 140+ Boston startups, visitors, and vendors, you will set the tone for the entire Greentown experience.

Reporting to the Senior Director of Facilities, you will act as “mission control” for the lobby—blending high‑level hospitality with essential facility coordinator and administrative support. The ideal candidate is a confident, professional individual who thrives in a visible, public‑facing role and operates with the urgent optimism required to support a fast‑paced community of entrepreneurs.

• Premier Reception & Hospitality:
  Provide a professional and confident welcome to all visitors, members, and guests; manage the visitor sign‑in system; monitor foot traffic; and triage phone calls to the appropriate team members.

• Operational Logistics:
  Manage all incoming and outgoing correspondence, including daily mail, packages, and complex freight deliveries; coordinate visitor parking reservations; and manage front‑desk supply inventory.

• Campus Security & Access:
  Maintain and administer building access using the AXIS security system, ensuring the safety and integrity of the incubator.

• Space Stewardship:
  Ensure the front‑of‑house and event spaces are professional, welcoming, and organized; operate AV systems for lobby displays and support other teams utilizing common spaces.

• Internal Communications:
  Act as a communication hub by supporting the operations team with member‑facing messaging via signage, email, and the company intranet.

• Administrative Support:
  Assist in scheduling and contacting vendors for facility needs; maintain up‑to‑date front‑desk policies and procedures.

• Knowledge Sharing:
  Train interns and team members on front‑desk protocols to ensure seamless backup coverage for the department.

• Mission‑Oriented:
  You are fulfilled and motivated by the goal of supporting early‑stage entrepreneurs solving the world’s biggest climate and energy challenges.

• A "Face of the Place":
  You possess a respectful, customer‑focused attitude and understand the importance of decorum and discretion in a shared workspace.

• Highly Organized & Resourceful:
  You have a meticulous eye for detail and the ability to manage complex logistics, from package tracking to visitor flows.

• Flexible & Adaptable:
  You are a team player with a “no task is too small” mentality, comfortable adjusting to changing priorities in a fast‑paced environment.

• Proactive Problem‑Solver:
  You take initiative, work independently, and can react to information with minimal oversight.

• Committed to Inclusion:
  You have a strong commitment to serving the needs of a diverse community and believe that climate action must be inclusive to be effective.

• Bachelor’s degree or an equivalent combination of education and experience.

• 2+ years of customer service experience in a high‑traffic environment such as hospitality, co‑working, or corporate reception.

• Technical proficiency with myriad tools such as security systems, Slack, Microsoft Office, etc. and the ability to quickly master new software systems.

• High level of professionalism and strong interpersonal skills, both written and verbal, as the role requires high visibility.

• Experience with de‑escalation techniques and a calm demeanor is a plus.

• Experience working in a startup environment or…