Clinic​/Practice Assistant, Orthopedics

We are seeking a per diem, Clinic/Practice Assistant to join our fast‑paced Orthopedic team! The operating hours of the office/walk‑in clinic are Monday through Friday 8:00 am–8:00 pm and Saturday/Sunday from 8:00 am–1:00 pm. The position does not require set days or hours and offers flexibility, with work being performed remotely on occasion.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents into the patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at an advanced competency level.

High School Diploma or Equivalent required

Certified Medical Administrative Assistant (CMAA) preferred

Office experience 2‑3 years required

• Proficiency with all Office Suite applications, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and speaking to convey information to the intended audience.
• Understanding written sentences and paragraphs in work‑related documents, corresponding and communicating with others clearly and effectively (including composing/editing e‑mail, memos and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and possessing good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Wentworth‑Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.