Medical Assistant, Orthopedics

Overview

Site:
Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. The Mass General Brigham Medical Group delivers high quality, low cost, innovative community-based ambulatory care across Massachusetts, New Hampshire, and Maine, with offerings including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery and endoscopy, imaging, cardiac testing, and infusion.

We share a commitment to delivering a coordinated and comprehensive experience across all locations.

We are one of the largest and most trusted providers of orthopedic care in the Seacoast region and the state of New Hampshire. You may be asked to float to other departments within the WHP system for cross-coverage as needed. This position will primarily be located in our Somersworth location, with possible travel to Lee and Portsmouth practices.

We are seeking a full-time, 40-hour Medical Assistant to work onsite Monday through Friday with the option of either 4, 10-hour shifts or 5, 8-hour shifts. Weekend shifts are available as an option to pick up.

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, interview patients to obtain medical information, measure vital signs, weight, and height, and record information in the patient’s medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, and organize educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while liaising with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving departmental quality initiatives, such as two patient identifiers and hand hygiene.

Education
High School Diploma or Equivalent required or Associate's Degree;
Medical Assisting preferred

Experience
Direct MA experience or medical field work 1-2 years required

Licenses and Credentials
Basic Life Support (BLS) certification;
Certified Medical Assistant (CMA) preferred

Knowledge,

Skills and Abilities

• Strong interpersonal and communication skills
• Ability to prioritize tasks in complex environments
• Accuracy and attention to detail
• Compliance with local, state, and federal privacy and confidentiality rules
• Ability to take vital signs, manual blood pressure, and collect specimens
• Comprehensive knowledge of medical terminology, procedures, and protocols
• Proficiency in electronic health record (EHR) systems and medical office software
• Analytical thinking and problem-solving abilities
• Time management for self and team

• Medical Assistant course or diploma program or minimum 1 year professional experience
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Epic experience

Remote Type:
Onsite

Work Location:

7 Marsh Brook Drive

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $17.36 - $24.45/Hourly

Grade: 3

Mass General Brigham offers a comprehensive benefits package and competitive compensation. The base pay ranges provided are estimates based on minimum qualifications and may vary by experience and other factors. EEO statements are included in this posting.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected by law. Reasonable accommodations are available for applicants during the job application or interview process.