Patient Access Officer-Bank

Bank Patient Access Officer

London:
The London Bridge Hospital, The Wellington Hospital, The Harley Street Clinic, The Portland Hospital, The Princess Grace Hospital & The Lister Hospital

Contract Type – Bank

Pay:
Competitive Bank hourly rate dependent upon shift.

Shifts:
Unit is open 6am-8pm (Various shifts available during these hours)

If you are successful for a Bank position with us, once fully compliant you must be available for a full week in order to attend induction prior to you being given shifts

• Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.
• Maintain accurate and up‑to‑date information on the hospital database during the patient journey.
• Formally pre‑register or register all patients onto HCA databases.
• Ensure all relevant Patient documents are signed and scanned to the patient accounts.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.

• Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
• Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in bank patient access, but to us you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this we live and breathe four core values:

• Unique and Individual:
  We recognise and value everyone as unique and individual.
• Kindness and compassion:
  We treat people with kindness and compassion.
• Honesty, integrity and fairness:
  We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity:
  We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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