Guest Services Host

Guest Services Host - Clarks Village

Hourly Pay: £13.45

Hours:

21 Hours Per Week
Contract Type:
Permanent
Type of Employment:
Part Time

Start date:

April 2026

Location:

Clarks Village, Farm Road, Street, Somerset, England, BA16 0BB

As a Guest Services Host at Clarks Village, you will help create a positive, safe, and memorable experience for all guests, brand partners and colleagues.

You will do this by:

• Maintaining a warm, empathetic and professional approach at all times
• Confidence in assisting visitors and providing accurate information about the centre and the local area.
• Communicating effectively across a variety of channels, including face‑to‑face, telephone, and email, ensuring all guest enquiries are responded to within agreed SLA timeframe.

Your role will include but will not be limited to:

• Managing daily operational duties such as lost and found property and Shop Mobility
• Encouraging visitor feedback through the Made You Smile platform
• Supporting tourism through local knowledge.
• Working both indoors and outdoors throughout the year, rotating duties with colleagues and adapting to changing needs within the team.

Safety, professionalism and accountability are essential. You will follow all Mitie policies, Health and Safety requirements, risk assessments and method statements, while maintaining confidentiality and using all equipment and PPE correctly. You will be responsible for reporting repairs, keeping work areas clean and tidy, coordinating handovers, and escalating issues when necessary. A commitment to continuous learning, flexibility and team support is key to success in this role.

The ideal candidate will be punctual, reliable and professional, with strong personal presentation and the ability to communicate in basic English. They must hold the Right to Work in the UK. A flexible, honest and self‑motivated approach is important, along with the determination to deliver consistently high standards. The role requires clear communication, teamwork, the ability to remain calm under pressure and a commitment to upholding Mitie’s values.

Confidence using radios and other communication tools is required, as well as proficiency in Outlook, Excel and Microsoft Office. The successful candidate will be approachable, adaptable and proactive in maintaining excellent service levels.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household.

We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Does this look like the role for you? Apply now.

Together our diversity makes us stronger.