CToCH Admin Lead - North

Are you an Administrator looking for a community job in a developing service?

Our Community Transfer of Care Hub (CToCH) service is looking for an enthusiastic Admin Lead to support the clinical and admin teams.

There is a focus on data collection to evidence the difference new ways of working are having on flow through the system, bed days saved and improved patient experience. The post will require you to work in close collaboration with colleagues from acute hospitals, social care, primary care, Pathway 2 home providers and our Integrated Care Board (ICB) and really make a difference for these service users and their families.

We are developing new ways of working alongside acute hospital and local authority colleagues to support the service users admitted to acute hospital beds to leave hospital in a safe and timely way and maximise capacity of community resources.

The Service currently operates 08:00 - 18:00 7 days a week including Bank Holidays.

This role supports the delivery of the admin component within the Community Transfer of Care Hub (CToCH), along with line management of the administrators within the North Somerset team.

Base

Location:

Castlewood Offices with relocation to Cadbury Garden Centre Offices in Spring 2026

• Organises own time and is clear and transparent in day to day working.
• Leads on reallocation of work during Annual Leave and Sickness and ensuring the service continues to run effectively.
• Liaises with other professionals, departments, services as required
• Identifies issues with processes, creates solutions and implements changes in conjunction with the wider team.
• Co-ordinates, monitors and supervises admin staff employed within the service, and their activity reporting any concerns to the Management Team as necessary.
• Leads on developing working procedures and guidance for administrative team tasks.
• Responsible for ensuring the workload within the administrative team is delivered efficiently,accurately and within set time frames.
• Liaises closely with all members of the administrative team, providing leadership and direction.
• Direct management, including first level sickness management, grievances and discipline,appraisals, allocation of work, training and development.
• Undertake effective employee appraisals for all managed administrative staff, identifying and agreeing individual training needs and personal development plans in line with service objectives.
• Take responsibility for own role, identifying any knowledge/skills gaps where additional support/training is needed.

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

• GCSE Grade C or above in English and Mathematics (or equivalent)
• NVQ Business and Administration or equivalent experience

• Range of IT skills including Microsoft office
• Ability to manage time, work under pressure and build efficient working practices
• Able to handle sensitive and…