Customer Services Assistant - Reception

Customer Services Assistant

Recruiter:
University Centre Somerset College Group

Location:

Strode College, Church Road, Street, Somerset, BA16 0AB

Salary: £12.93 per hour
Posted: 17 Feb 2026 08:45
Closes: 18 Mar 2026 23:59
Reference: REQ
3617
Sector:
Further Education
Job Level: Administrator / Coordinator/ Assistant , Learner Support / Teaching Assistant
Specialism:
General Education
Contract Type:
Permanent

Hours:

Full Time

We are seeking a reliable, customer‑focused Customer Services Assistant to join our Reception team on a part‑time basis, with flexibility to support evening and ad‑hoc cover. Reception is a critical frontline service within the College, playing a key role in shaping first impressions and maintaining a safe, welcoming and well‑organised campus environment. The postholder will provide a professional, calm and approachable first point of contact for students, staff, visitors and contractors, ensuring enquiries are handled efficiently and in line with College policies and procedures.

The role requires a high level of professionalism, discretion and resilience, particularly when responding to competing demands. The postholder will be expected to communicate clearly and effectively across multiple channels, work confidently with College systems, and exercise sound judgement when escalating issues to the appropriate teams.

This role is ideally suited to someone who values routine through fixed core hours, but who is also flexible, adaptable and responsive, with the ability to support additional reception cover during periods of leave, sickness or increased operational demand. The successful candidate will enjoy working as part of a wider team, while also being confident working independently during quieter periods, including evening shifts.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest.