Dispatcher - Triple Crown Concrete

Hinkle Contracting, LLC, a CRH company, would like to welcome you to one of the finest construction companies in Kentucky. Hinkle operates one of Kentucky’s most extensive networks of state-of-the-art asphalt paving and production supply facilities. Hinkle is committed to producing and providing our customers quality materials and service. Hinkle is a company whose reputation for quality work dates to 1942 with a strong reputation, strong community ties and a commitment to their employees that is unmatched in the industry.

Hinkle employs more than 400 employees during the construction months. With multiple locations throughout central, eastern, and southern Kentucky, Hinkle prides itself on its ability to provide a multitude of services to many customers in various geographical locations. In addition, by being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH.

CRH is the leading building materials business in the world, employing 73,000 people at 3,155 locations in 29 countries. CRH is the largest building materials business in both North America and Europe, and we also have regional positions in Asia. We manufacture and supply a diverse range of integrated building materials, products, and innovative end-to-end solutions, which can be found throughout the built environment, from major public infrastructure projects to commercial buildings and residential homes.

CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

This is a key position in the day-to-day operations of the Company. Duties include managing a group of assigned trucks (up to 50 units) to provide operating profits to the company while meeting customer expectations and balancing the income needs of the drivers. This position reports directly to the TCC Dispatch Manager.

Responsibilities include but not limited to: profitability and productivity of your assigned assets, upholding all areas of safety including DOT compliance and HOS rules and understanding and meeting customer expectations, TCC commitments, and track performance. Responsible for building trusting relationships with drivers and controlling operational costs. Ensure equipment is available for preventative maintenance schedules while balancing driver’s home-time and miles to keep a full, productive fleet.

• Book drivers– do all appropriate computer work and ensure drivers have all information necessary to make a successful trip.
• Ensure that all ready-mix concrete products are readily available and prepared for pickup.
• Monitor weekly fleet productivity.
• Coach low performers as necessary to hit company goals and objectives.
• Protect our assets by managing your fleet safely.
• Monitor driver HOS and miles will help ensure we operate within the scope of the DOT regulations.
• Utilize a computerized dispatch system (DP&C /Green Road).
• Responds to customer in-bound orders in a call center environment.
• Respond promptly by telephone and/or email to the truck orders.
• Dispatches trucks according to the daily workload forecast.
• Research/resolve inquiries and log all calls.
• Communicates appropriate options for resolution to truck needs in a timely manner.
• Inform requesters about trucks availability and helps assess trucking needs.
• Provide assistance with safety training and provide troubleshooting support to drivers.
• Prepare standard reports for management to track truck activity.
• Assists in planning and implementing department goals and makes recommendations to management to improve safety and efficiency of trucking fleet.
• Communicate effectively with drivers, yard spotters, management and customers regularly.
• Work with HR and the DOT Compliance Departments Coordinating random and post-accident drug testing.
• Be proactive to ensure the satisfaction of all stakeholders and to ensure TCC is a valued business partner, by providing premium level customer service;
• Act as a liaison between drivers, Internal…