Consumer Loan Specialist

Consumer Loan Specialist at Heights Finance Corporation

Join us at Heights Finance, a proud member of the Attain Finance family, where we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. We are a leading consumer credit lender that thrives on innovation, collaboration, and a commitment to delivering accessible financial services to our customers.

~ Ashley S., District Manager - Alabama
I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. I grew into a District Manager in 2021. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided.

~ Jessica W., Operations Trainer - United States
I joined as a Branch Manager in 2013, progressed to District Manager in 2021, and became an Operations Trainer in 2024. My supervisors ensured I had the training, tools, and support needed to succeed.

As a Consumer Loan Specialist
, you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need.

• Deliver Exceptional Service:
  Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth:
  Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.
• Engage Customers:
  Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management:
  Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
• Learn and Grow:
  Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance:
  Follow all regulatory guidelines and company policies to protect customer information and company assets.

We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast‑paced, team‑oriented environment.

• Customer Focus: A genuine desire to help others and provide top‑tier service in every interaction.
• Sales Mindset:
  Confidence in promoting products and services that meet customer needs.
• Strong Communication:
  Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem‑Solving
  
  Skills:
  
  Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability:
  Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background:
  High School diploma or equivalent required; college coursework or degree is a plus.
• Industry
  
  Experience:
  
  Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate.

Work Location: 604 Ogden Street, Ste 102, Somerset, KY 42501

Hours: Full Time – Monday through Friday, 8:30 am to 5:30 pm (evenings and weekends as needed during peak seasons)

Hourly: $15.25 – $21.75 (base hourly range based on state averages; final rate will consider location, skills, and experience)

All full‑time employees are eligible for benefits starting day one, including Paid Time Off, Medical, Dental, Vision, and other voluntary coverages. You will also be eligible to participate in the company’s 401(k) program with company match, 30 days post‑hire, starting on the first of the month. Additional perks include the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and a Monthly Bonus Program.

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, Lend Direct®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.

We also provide reasonable accommodation to qualified employees with protected disabilities as required by federal and applicable state law.

Entry level

Full‑time

Finance and Sales