Service Operations Coordinator - Hybrid

Parts Source is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, Parts Source empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

Parts Source team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Operations Service Coordinator - Hybrid Solon, Ohio

What You Will Do:

Service Case Intake & Scheduling

• Receive and log service requests via phone, email, and internal systems
• Create service calls and work orders accurately
• Schedule Field Service Engineers (FSEs) according to availability and priority

Documentation & Data Entry

• Enter service notes, failure descriptions, and resolution details as provided
• Attach POs, quotes, and supporting documents
• Maintain clean, organized service records

Parts Order Processing

• Place parts orders using provided part numbers
• Track shipments and update ETAs
• Ensure exchange/return documentation is sent respectively

Customer Communication

• Provide basic status updates and scheduling confirmations
• Communicate ETAs and appointment windows
• Route escalations to senior team members

Internal Coordination

• Communicate with FSEs regarding schedules and job status
• Support Service Operations Specialists with administrative tasks

Success Metrics

• Accurate work order creation
• Timely scheduling
• Minimal data entry errors
• Positive internal responsiveness
• On-time follow-through

What You Will Bring

• Strong organizational skills
• Professional written and verbal communication
• Comfortable with computers and ticketing systems
• Ability to manage multiple tasks simultaneously
• Applies critical thinking to troubleshoot issues and make timely, well-reasoned judgment calls.
• Customer service or dispatch experience
• Healthcare background - highly preferred

Who We Want to Meet

• Act Like an Owner - You take the initiative and are focused on seeing commitments all the way through to completion.
• Serve with Purpose - You are purpose driven and committed to understanding the challenges our customers face.
• Adapt to Thrive - You are open to new ideas, embrace change, and learn from new experiences.
• Collaborate to Win - You communicate effectively across your team to deliver on shared goals.
• Creative Problem Solver - focused on making timely decisions with the data and information available to you.

Benefits & Perks

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

• Career and professional development through training, coaching and new experiences.

• Hybrid culture with new & beautiful work spaces that balance flexibility, collaboration, and productivity.

• Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit.

About Parts Source

Since 2001, Parts Source has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. Parts Source employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Read more about us here:

• Parts Source Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024

• Parts Source® Named Among the Top 50 Healthcare Technology Companies of 2025

• Parts Source® Named Among the Top 25 Healthcare…