Patient Care Coordinator

Overview

At Epicenter ABA Therapy, we believe exceptional care starts with strong systems and compassionate people. We’re looking for a Patient Care Coordinator who can bring warmth to the patient experience while driving efficiency behind the scenes.

This role sits at the intersection of patient support, scheduling logistics, and insurance operations, and plays a critical role in helping families access timely, consistent care.

• Support families from first inquiry through ongoing treatment and discharge/graduation, providing the highest quality of customer service at every stage
• Own patient and therapist scheduling, making real-time adjustments to reduce cancellations and support retention
• Coordinate and manage the intake process for all families seeking services from intake timelines, insurance verification, to authorization submissions, ensuring they feel supported and heard.
• Track authorizations closely and meet tight payer deadlines
• Maintain accurate records in our EMR and learn and master our Practice Management Software (i.e. CRM)
• Collaborate closely with clinicians and leadership
• Apply Epicenter’s Gapology Protocol to promote accountability, growth, and continuous improvement
• Answer incoming calls and take messages for admin team and clinicians
• Collaborate with the Clinical Director and Operations team on all new intakes that are coming in.
• Collaborate with our Clinicians on matters relating to their existing patients
• Ordering and maintaining office supplies.
• Perform other duties as assigned

• Has experience in healthcare, medical administration, or therapy settings
• Thrives in a fast-paced, deadline-driven environment
• Is organized, detail-oriented, and proactive
• Communicates clearly and empathetically with families and teammates
• Is comfortable balancing patient care with operational priorities
• Is reliable and dedicated
• An analytical thinker who is quick to learn and problem solve
• Is comfortable working in Google Drive ( e.g. Google Sheets/ Spreadsheets/ Excel)
• Familiarity with Apple/Macintosh computers
• Can type 60 words per minute

• Competitive salary: $50,000
• Performance-based bonuses
• Comprehensive benefits package (PTO, holidays, annual winter break, sick days, health/dental/vision insurance, 401k match)
• A collaborative, mission-driven team
• Opportunities for professional growth in healthcare operations

Schedule: Monday–Friday, 8:00 AM–4:30 PM

Location: In-person, Solon, OH

Epicenter ABA Therapy is a local, privately owned, and growing provider of Applied Behavior Analysis (ABA) Therapy to children diagnosed with autism and we are seeking a detail-oriented and organized p rofessional to join our team as our Operations Coordinator.

If you are working in a career in Nursing Home Administration, Public Health, Medical Management, Health Management, Business Administration, or other related fields, this is a great opportunity.