Customer Success Manager - Supply Chain Technology

Customer Success Manager - Asset Tracking & Supply Chain Technology

Location:

Birmingham Business Park (3 days office-based, 2 days remote optional)
Salary / Benefits: c £75,000–£85,000 + strong benefits including private health insurance

MVP is delighted to be working with a fast-growing UK supply chain technology company transforming how major retailers and food producers manage returnable assets.

They began by disrupting the traditional wooden pallet market with high-performance, reusable plastic pallets and are now scaling rapidly into IoT-enabled asset tracking, providing visibility, utilisation control and loss reduction across complex supply chains.

The business combines deep logistics expertise with practical technology deployment. Rather than simply installing software, they manage and optimise physical asset fleets across national networks. As the company continues to scale, structure and operational discipline are increasingly critical.

Their Asset Tracking division is now entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, the company is building a dedicated Customer Success function to support delivery y are now looking to appoint a Customer Success Manager, who will take ownership of customer success and contract execution while building and leading a small, high-performing team.

The Role

This is a delivery-focused operational leadership role.

Key responsibilities will include:

* Owning the day-to-day management of key asset tracking customers

* Leading execution of new contracts from signed agreement through full rollout

* Ensuring customer onboarding is structured, repeatable and commercially controlled

* Managing and developing a Project Analyst team

* Working closely with the data and portal development function to evolve Digi Portal

* Using AI tools (e.g. Claude) to improve workflows, documentation and technical collaboration

* Tracking delivery milestones, risks and commercial exposure

* Driving customer retention and long-term value

About you:

Essential:

* Experience operating in a fast-growing or fast-moving environment

* Background in logistics, supply chain technology, SaaS or IoT

* Experience managing people

* Strong operational discipline and process-led thinking

* Commercial awareness with the ability to protect margin

* Comfortable working with data, dashboards and technical stakeholders

* Confident using AI tools to increase productivity and structure work

Desirable:

* Experience delivering supply chain visibility or asset tracking solutions

* Experience onboarding enterprise or retail customers

* Experience scaling delivery or customer success teams

What Success Looks Like

* New contracts implemented on time and within scope

* High customer retention and strong renewal rates

* Clear, repeatable delivery frameworks in place

* Strong internal coordination between sales, operations and technology

* A structured, scalable team capable of supporting continued growth

MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for over 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website.

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We are proud to be an Equal Opportunities Employer.

Please note that due to the volume of responses we’re currently receiving, only shortlisted candidates will be contacted. If you do not receive an update within 7–14 days, please consider your application unsuccessful on this occasion