Cashier, Restaurant​/Food Service

Description
A Restaurant cashier has the greatest perceived responsibility – direct guest contact. This position is critical to Wingstop; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.

• Ensure that each guest has a positive, long lasting impression of the Wingstop experience
• Ensure that safe handling procedures are followed at all times
• Immediately notify the Manager on Duty of all safety, sanitation or employee issues
• Up-to-date knowledge of all product and procedural changes
• Direct all guest complaints to the Manager on Duty
• Open and/or close the Restaurant
• Assist all other positions when necessary
• Step in for Manager to oversee all aspects of restaurant management
• Greet all guests in a timely manner (3-5 seconds)
• Handle all orders and inquires
• Properly ring in all sales through the POS/register system
• Ask for add-on sales
• Verify if the proper age requirements are met of all guests requests that involves alcoholic beverages
• Resolve low level guests issues with efficiency and a good attitude
• Keep the counter clean and stocked
• Clean the tables, chairs, doors, windows and dining room floor
• Maintain front trash can; clean exterior and empty trash cans
• Maintain bathrooms; clean and stock
• Restock front beer cooler
• Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products
• Ability to work independently or minimum supervision Team Focus
• Brings issues or concerns to the attention of the supervisor; is willing to ask for help.
• Identifies and introduces new ideas and solutions to create efficiency in the operation.
• Represents the brand and department in a professional and polished manner at all times.

• Guest service mentality; has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow through
• Well organized and detail oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Has an outgoing personality
• Strong work ethic
• Additional Information
• Regular and predictable attendance - Must be 18 years or older