Services Manager

Job Title:

Payment Services Manager

The Payment Services Manager facilitates billing and payment processing for the in-term student population. This position is responsible for over 60 million dollars in revenue a semester. The role assists in the testing, verification, and updating of billing and payment plans. It provides in-depth student and parent counseling on escalated billing and payment issues, including account information and adherence to university policies and procedures, Federal Financial Aid Regulations, and the Family Educational Rights and Privacy Act of 1974 (FERPA).

The Payment Services Manager reports to the Associate Director of Student Accounts.

• Manages and administers semester payment plan
• Generates and oversees semester invoice creation via myUSF View & Pay (Transact)
• Handles semester billing for Student Accounts, conducting follow‑up with students including answering phone calls/emails and making outreach on billing related inquiries in a courteous and efficient manner
• Assists with the University’s due diligence collection process for enrolled students with delinquent accounts
• Develops, updates and implements processes that ensure compliance of stale‑dated federal financial aid refunds and state escheatment per University, Department of Education, and/or State of California
• Assists with International Flywire payment auditing
• Administers athletic book store adjustments
• Primary contact for monitoring and applying student‑specific benefits onto accounts (Double Dons, Catholic School Teacher Discount, 4+1 students, etc.)
• Assists in 1098‑T compliance process
• Applies Federal and State tax charges onto accounts
• Works with Health Promotion Services to apply health‑related fines onto accounts
• Directs and provides billing and payment counseling to a diverse population of students and parents
• Identifies and updates Student Accounts website
• Participates in and provides support for seminars, workshops, and presentations to assist students, parents, and University staff with billing and payment information
• Performs other duties as assigned

• Bachelor’s Degree from a credited institution or equivalent experience; computer/business emphasis preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• Minimum three years working in financial services, preferably in accounts receivable; university experience preferred.
• At least three years handling escalated issues in a customer service environment.
• Works under minimal supervision.
• Ability to react to customers’ needs quickly, thoughtfully, and courteously.
• Ability to communicate effectively both orally and in writing with diverse populations.
• Excellent organizational skills with the ability to organize and prioritize multiple projects and tasks simultaneously.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions.
• Proficiency with MS Office Suite, Internet, and other programs as needed (e.g., mail merge, database management).
• Previous experience with Banner and Cashnet preferred.
• Ability to work flexible hours, including evenings and weekends as required by academic and operational needs.
• Understanding of and commitment to UFS’s Vision, Mission, and Values.

The University of San Francisco is located in the heart of one of the world’s most innovative and diverse cities and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes, and outstanding opportunities in the city itself. USF is San Francisco’s first university, and its Jesuit Catholic mission helps ignite a student’s passion for social justice and a desire to “Change the World From Here.”

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Full time

Salary

$70,304 annualized