Human Resources Director

Overview

About Us:

The Summit at Snoqualmie is a day ski resort destination serving the Pacific Northwest with 1,400+ seasonal team members across four base areas and up to 80 lines of business, including extensive food and beverage, mountain operations, and snow sports divisions.

Position Overview:

The Director of Human Resources is an on-site leadership position critical to The Summit's success and growth. This role requires an operational HR expert with proven experience in high-volume seasonal operations, team development, and building trusted business partnerships across the organization.

The Director will lead workforce planning and high-volume recruitment efforts to successfully onboard 1,400+ seasonal employees annually. This position is an in-office position that oversees all aspects of the employee experience, including employee relations, compensation planning, labor management, talent development and learning, and regulatory compliance. The ideal candidate will be a passionate, hands-on leader committed to fostering a high-performing culture and serving as a strategic business partner to resort leadership.

Key Responsibilities

• Lead, develop, and mentor a team of 3-5 HR professionals including specialists, coordinators, and generalists.
• Supports senior leadership at the resort and HR Shared Services to execute Boyne Resort’s programs.
• Excellent communicator and ability to transfer knowledge clearly and timely across all levels of the organization.
• Creates a talent pipeline by way of coaching for success, performance management, and career development.
• Provides trustworthy, cross-functional relationships with all department heads and maintains regular business reviews and is seen as a value-add resource.
• Instrumental in developing high-performing teams with an emphasis on our values framework L.E.A.D.S.

• Oversee all HR operational processes including talent acquisition and workflows related to job offers, onboarding, I-9 verification, background checks, benefits administration, HRIS management, and personnel file maintenance.
• Experience with HCM systems including ICIMS, UKG, and BI for reporting and analytics.
• Understands Washington state employment laws and can communicate and effectively ensure compliance related to wage and hour, paid sick leave, workers' compensation, and industry-specific regulations for food service and mountain operations.
• Oversees the management of unemployment claims, workplace investigations, workers' compensation, pay programs and bonus administration, compensation and benefits, and annual compliance audits.

• Design and execute recruitment strategies to hire 1,400+ seasonal team members across 80 departments within compressed time frames, typically October to December.
• Oversees the recruiting and succession plans to create talent pipelines through job fairs, college partnerships, J-1 visa programs, and community outreach.
• Oversee specialized recruitment for key positions including instructors, culinary professionals, lift operators, snowmakers, and retail staff.
• Collaborate with department leaders to forecast staffing needs and deploy team resources to meet winter and summer hiring timelines.

• Serve as primary HR Business Partner to resort leadership across food and beverage, mountain operations, snow sports schools, retail, equipment rentals and guest services.
• Conduct and oversee workplace investigations, progressive discipline, performance improvement plans, and terminations.
• Provide real-time consultation on employee concerns, conflict resolution, workplace accommodations, and complex employee relations matters.
• Coach managers and HR team members on effective case management and legal compliance.

• Administer compensation programs including seasonal wage structures, merit increases, and incentive programs; conduct market analysis for competitive positioning.
• Ensure resort is following all guidelines related to benefits enrollment, ACA compliance, leave administration (FMLA, PFML), and unique considerations such as tip reporting and certification pay.
• Design manager training programs, onboarding processes, career pathways, and recognition programs that reduce turnover and drive engagement.
• Partner with leadership on succession planning and specialized training requirements.

Required:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years progressive HR experience with 3+ years leading HR teams.
• Expertise in high-volume hiring environments (1,000+ hires annually).
• Deep knowledge of Washington State employment law and compliance.
• Proven experience managing complex employee relations, investigations, and terminations.
• Experience supporting diverse business units.
• Proficiency with HRIS and applicant tracking systems.
• Strong business acumen, communication skills, and ability to influence…