Guest Services Coordinator

Guest Services Coordinator – Dirt Fish Rally School

Job Title: Guest Services Coordinator

Hours: Full Time

Wage: Hourly | $19-$21 DOE

Reports to: Guest Service Lead

Job Description: This role involves managing daily interactions, addressing inquiries, and providing a seamless experience for everyone who visits our facility. The Guest Service Coordinator is the customer’s first and last impression of Dirt Fish Rally School! This job requires a genuine welcome for our clients, and strongly influences the atmosphere of Dirt Fish. As such, a mature, friendly and engaging personality is required.

This role ensures positive interaction with our guests, students, vendors and suppliers. Qualified candidates need to have an endlessly positive attitude and be very detail oriented.

• Opening and closing of office
• Manage the scheduling and logistics for events, classes, and activities, coordinating with instructors and other staff members as needed
• Work with the Sales Director to assist in the booking of programs and thrill rides
• Safety response point person (radio communication)
• Educate guests and prospective students about school programs, schedules, events, and facilities in-person, over the phone, at events, and via email; as well as providing tours as needed
• Maintain clear and effective communication with guests, instructors, and other staff to ensure smooth operations
• Prioritization of daily tasks
• Handle check‑ins, registrations, and payments, as well as prepare and maintain course orders and customer files
• Orchestrate student and staff lunches; placing order, and pickup when needed (driving a marketing car)
• Ensure that the guest areas and facilities remain clean, organized, and well‑maintained at all times
• Handle the receiving of deliveries at the office (check in delivery drivers and direct them to the appropriate department)
• Work with the team to address and resolve any issues or concerns that arise promptly and effectively, striving to exceed guest expectations
• Gather and analyze guest feedback to continually improve service quality and guest satisfaction
• Oversee the weekly supply order for the office
• Restocking of retail floor; processing of in-store and online retail orders
• Attend and assist with events when needed (on site and off site)

• Friendly, hardworking and helpful with a positive attitude
• Strong organizational and multitasking abilities
• Ability to work effectively both independently and as part of a team
• Punctuality required
• Customer service background is a plus!
• Sales experience is a plus!
• Working knowledge of the Microsoft Office suite; computer savvy and technology friendly is helpful
• Passion for motorsports makes the position relatable, but not required
• Active Driver's License with clean driving record required
• Must live local
• Must be at least 18 years old

Benefits include medical, dental, vision, life insurance, pet insurance, 401k, as well as paid time off and other Dirt Fish specific benefits such as free and discounted classes and discounts with current partners/sponsors of Dirt Fish.

Medical benefits are offered after 60 days to 32+ hour per week employees only.

At Dirt Fish, we are a well-established business that loves Rallying! Don’t know what that is? Check out  If you are intrigued, consider applying. It is a great sport and we are a growing business!

Dirt Fish is a casual, dog friendly working environment where we thrive as a team, all while supporting each other across multiple roles to get the job done for our clients. Our team loves where we work! Team members can participate in an ‘employees only’ rally day where you can take your personal car out for a little sideways action. We have snacks and drinks on‑hand, and even the occasional friendly sim racing competition in our gaming room.

Employees get a yearly allowance for Dirt Fish swag and the ability to participate in Dirt Fish classes free of charge.

More Info:
Dirt Fish was founded in 2010 as a rally driving school. It continues to fulfill its original mission as an organization to become the world’s best rally school, having educated more than 14,000 driving enthusiasts on the skills required…