Manager In Training - Part Time

Overview

Job Title: Manager In Training
Department: Retail
FLSA Status: Non-Exempt
Reports To: Store Manager

The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store. They assist in determining the methods and approaches necessary to accomplish the store's goals and initiatives. They uphold policies, procedures and standards listed in the visual manual.

They must promote each sale and/or promotion. They serve as an ambassador of Hibbett, creating a unique customer experience to help acquire and retain long-time customers. They are passionate about delivering outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager's absence and is trained in the Store Manager's responsibilities.

• Assist the Store Manager and Assistant Store Manager in controlling the assets of Hibbett.
• Consult with Store Manager and Assistant Store Manager to establish action plans to accomplish departmental and store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager and Assistant Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keep the Store Manager and Assistant Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager's responsibilities.
• Produce and deliver extraordinary customer service as highlighted in the customer service manual, including assisting customers as they enter the store and aiding multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

• Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

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