Technical Information Specialist

Talascend is currently seeking a Technical Information Specialist for a contract opportunity located in Smyrna, Tennessee.

OVERVIEW:

We are seeking a detail-oriented and technically skilled Technical Information Specialist to join our TECH LINE contact center team. In this role, you will provide manufacturer-level support to dealership service technicians by delivering accurate technical guidance on vehicle diagnostics and repairs. You will also contribute to the documentation and analysis of vehicle incidents, providing technical insights for engineering review, and enhancing the overall service experience.

This position is well-suited for individuals who are eager to learn, adaptable to new challenges, and motivated to grow within a collaborative, team-oriented environment.

RESPONSIBILITIES:

• Provide technical assistance to dealership service technicians responding to TECH LINE cases via phone, email, or chat
• Guide technicians through vehicle diagnostics and repair procedures using service manuals, internal databases, and technical resources.
• Document all support cases thoroughly; search for related cases and update or close reports as appropriate.
• Collect and report technical data on new vehicle incidents for further engineering analysis.
• Provide remote support via Tech Link sessions to assist with scan tool diagnosis at dealerships.
• Monitor Salesforce dashboards and reports to ensure timely and effective case resolution.
• Support internal team members by completing assigned tasks and contributing to a collaborative contact center environment.
• Perform general dealer support and department-specific administrative duties.
• Uphold brand values and contribute to long-term customer satisfaction and business growth.

QUALIFICATIONS:

• Associates in Automotive Technology preferred or 2 yrs. Automotive technical experience in lieu of education
• Minimum typing speed of 30 WPM.
• Basic computer proficiency and ability to navigate technical resources.
• Automotive enthusiast with a positive, helpful attitude.
• Excellent verbal and written communication skills.
• Ability to pass a drug screen and maintain a clean Motor Vehicle Record (MVR).
• On-site M - TH, Virtual on Fridays

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.